Privacy Policy

Effective Date: January 1, 2026

At Rinvox LLC ("Rinvox," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, mobile applications, and field operations CRM platform (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Services.

1. Information We Collect

We collect several types of information to provide and improve our Services:

1.1 Account Information

When you register for a Rinvox account, we collect personal information such as your name, email address, phone number, company name, billing address, and payment information. This information is necessary to create and manage your account.

1.2 Usage Data

We collect information about how you interact with our Services, including:

• Pages visited and features used within the platform
• Job creation, scheduling, and management activity
• GPS location data from technician mobile devices (only when location services are enabled)
• Chat messages, call logs, and communication metadata
• Device information such as IP address, browser type, operating system, and device identifiers

1.3 Device Information

We collect information about the devices used to access our Services, including hardware model, operating system version, unique device identifiers, and mobile network information.

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. For more details, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and maintain our Services: To operate the Rinvox platform, process transactions, and deliver customer support.
• Improve our platform: To analyze usage trends, diagnose technical issues, and develop new features.
• Communicate with you: To send service updates, security alerts, billing notices, and marketing communications (which you can opt out of at any time).
• Ensure security: To detect and prevent fraud, abuse, and unauthorized access to our systems.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.

3. Data Storage and Security

We take the security of your data seriously. Rinvox employs industry-standard security measures to protect your information:

• Cloud Hosting: All data is stored on secure, SOC 2 Type II compliant cloud infrastructure with redundant backups.
• Encryption: Data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
• Access Controls: Strict role-based access controls limit who can access your data within our organization.
• Regular Audits: We conduct regular security audits and vulnerability assessments to maintain a strong security posture.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our platform:

• Analytics Providers: We use Google Analytics and similar services to understand how users interact with our website.
• Payment Processors: We use Stripe to process payments. Your payment information is handled directly by Stripe and is subject to their privacy policy.
• Cloud Infrastructure: Our hosting and data storage providers operate under strict data protection agreements.
• Communication Services: We use third-party services for email delivery, SMS notifications, and in-app messaging.

These third parties are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate security measures.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You have the right to request copies of your personal data.
• Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• Deletion: You have the right to request that we erase your personal data, subject to certain legal obligations.
• Portability: You have the right to request that we transfer your data to another organization or directly to you.
• Objection: You have the right to object to our processing of your personal data for direct marketing purposes.
• Restriction: You have the right to request that we restrict the processing of your personal data under certain conditions.

To exercise any of these rights, please contact us at privacy@rinvox.com. We will respond to your request within 30 days.

6. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at privacy@rinvox.com. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to remove that information from our servers.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. For significant changes, we will provide additional notice via email or a prominent notice on our platform. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@rinvox.com

Company: Rinvox LLC

Website: https://rinvox.com