Frequently Asked Questions

Rinvox is an all-in-one field operations CRM built specifically for home service contractors — HVAC, plumbing, electrical, and more. It includes job management, live GPS tracking, automated scheduling, invoicing, team chat, call recording, and AI-powered answering. Everything you need to run your business from one dashboard.

Rinvox is designed for home service businesses of all sizes — from solo operators to companies with 100+ technicians. We serve HVAC, plumbing, electrical, garage door, locksmith, appliance repair, junk removal, cleaning, and more. If you have technicians in the field, Rinvox is for you.

Rinvox is backed by 12+ years of experience in the home service industry. We built Rinvox because we've lived the problems — from running dispatch call centers to managing field technicians. We know the gaps because we've been there.

Base Plan: $149/month — includes up to 5 users with all core features.
Growth Plan: $248/month — up to 10 users, with scalable user options in blocks of 5.
Enterprise: Custom pricing for unlimited users with dedicated support and API access.

All plans include a free 14-day trial. No credit card required. Use code START149 to get started.

Yes! Rinvox offers a free 14-day trial with full access to all features. No credit card required to start. Use promo code START149 when signing up.

No hidden fees. Your monthly plan covers all core CRM features. Optional add-ons like phone numbers ($1.70/mo local, $2.30/mo toll-free), WhatsApp/Telegram integration ($39.99/mo), and call recording ($0.0025/min) are clearly priced and entirely optional.

Yes. Rinvox is month-to-month with no long-term contracts. You can cancel anytime from your account settings. No cancellation fees.

Yes. Rinvox is 100% cloud-based and works on any device — desktop, tablet, or smartphone. Your technicians can access job details, update statuses, chat with the office, and capture photos from the field using any modern browser.

Yes. Rinvox offers native QuickBooks Online integration that automatically syncs invoices, customer records, and payment data between both platforms. No manual data entry required.

Rinvox uses your technicians' mobile devices for real-time GPS tracking. You can see live locations on a map, track historical routes, and receive geofencing alerts when techs arrive or leave job sites. No special hardware needed — it works through the browser or app.

Rinvox AI Answering is a 24/7 virtual receptionist that answers your business calls, captures lead details through natural conversation, and books jobs directly into your CRM. It handles after-hours calls, overflow during busy periods, and emergency routing. Learn more about AI Answering →

Most teams are fully set up within 15-30 minutes. Add your technicians, configure your service types, and you're ready to go. Our support team is available 24/7 to help with onboarding if needed.

Yes. Every new customer gets personalized onboarding with a dedicated support specialist. We also offer ongoing training through live workshops, help center articles, and video tutorials.

Rinvox support is available 24/7 via phone, email, and live chat. You'll always speak to a real person — no ticket queues, no bots. Enterprise customers get a dedicated account manager.