Frequently Asked Questions

Rinvox is field service management software for home service contractors: HVAC, plumbing, electrical, locksmith, garage doors and appliance repair. You get a dispatch board and calendar, a Tech App for your techs, live tracking, Tap to Pay, WhatsApp, Telegram and SMS messaging, business phone numbers with call masking, and reports. AI Answering and Roni AI are add-ons.

Home service businesses with techs in the field, from one person on the Free plan to 20 users on Ultimate. It is built for HVAC, plumbing, electrical, locksmith, garage door and appliance repair contractors.

Rinvox was built inside DSPRO, a dispatch company. We built it because we live the problems every day: calls coming in, techs in the field, jobs to close. Every screen answers the questions dispatchers ask all day.

Free: $0/month. 1 user, 1 phone number. No calls or messages included. Pay as you go from your wallet: SMS $0.03/message, calls $0.04/minute, WhatsApp $39/mo, Telegram $29/mo, call masking $5/mo.
Pro: $149/month. 5 users, 1,500 messages/mo, 1,500 call minutes/mo, 2 phone numbers, WhatsApp & Telegram included, call masking activation $5/mo.
Pro Plus: $349/month. 15 users, 10,000 messages/mo, 5,000 call minutes/mo, 5 phone numbers, WhatsApp & Telegram included, call masking activation $5/mo.
Ultimate: $999/month. 20 users, 50,000 messages/mo, 15,000 call minutes/mo, 10 phone numbers, WhatsApp & Telegram included, call masking included.

All plans: +$3 per phone number. Prices in USD. See all plans →

Yes. The Free plan is $0/month with 1 user and 1 phone number. Calls and messages are pay as you go from your wallet. Upgrade anytime as your team grows. Start free →

No hidden fees. On paid plans, usage past your included limits is SMS $0.01/message and calls $0.025/minute. Every plan adds $3 per phone number. AI Answering and Roni AI are add-ons, priced separately. Call +1 888 665 8656 for pricing.

Yes. Plans are billed monthly. To cancel, call +1 888 665 8656.

Yes. The office runs the dispatch board in the browser, and your techs use the Tech App to see their jobs and send updates from the job site.

WhatsApp, Telegram and SMS. Messages land in Rinvox next to the job they belong to. WhatsApp and Telegram are included on Pro, Pro Plus and Ultimate. On Free they are $39/mo and $29/mo.

Live tracking uses your techs' phones to show where your team is in real time, so you can see who is closest before you assign the next job. No extra hardware needed.

AI Answering is an add-on that picks up your business calls when your team can't, takes the caller's details and puts the lead in Rinvox. It is priced separately. Call +1 888 665 8656 for pricing. Learn more about AI Answering →

Add your techs, your service areas and your job types, and you can start dispatching. Need a hand? Call +1 888 665 8656.

Yes. Call +1 888 665 8656 and we'll walk you and your team through the setup. Real people. Real support.

Call +1 888 665 8656. You talk to a real person who knows dispatch, not a bot.