Let Professionals Handle Your Customer Calls
We Are A Top Provider Of Flawless Call Handling Experience For All Kinds Of Businesses
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We provide Dispatch Solution Services
Rinvox is a top provider of flawless call-handling experience for any type of business. At Rinvox, we offer you maximum flexibility and transparency.
Rinvox Core Values:
Innovation: We embrace change and innovation to deliver cutting-edge CRM solutions that keep you competitive in a dynamic market.
Integrity: We believe in transparency, honesty, and ethical business practices in all our interactions with customers and partners.
Collaboration: We work hand-in-hand with our customers, listening to their feedback and insights, to continually improve and refine our CRM system.
Empowerment: Our goal is to empower you and your team with the tools and knowledge needed to achieve excellence in customer relationship management.
Dispatch Software Solution
Rinvox provides top software solutions to companies who seek all the benefits of having a dispatch office, but none of the drawbacks of managing a physical office! We also provide you with full reports on weekly, monthly and annual dispatch performance for your business!
To make sure, your work efficiency is at an all-time high during your collaboration with us, we use 2 software solutions, each handling a specific aspect of the job, to keep it simple and easily manageable for you.
The first is a CRM software that allows you to manage your team here at Rinvox with ease, by assigning certain jobs, customizing the strategy to your field specifics, and easily attaining work reports with a full in-depth view about the work done.
The second is an open source telephone solution software which handles your incoming calls. It allows us to accept a high number of calls with minimal interruptions, increases the quality of communication between us and the clients, and gives you full access to the calls at a convenient time, so you may always be on top of customer needs and demands. It will allow you to see who is currently logged into the system used for handling calls, will let you listen in on the calls live, and even take control if need arises.
Frequently Asked Questions
Questions that may give you the answer you are looking for
What is a call center and why do I need one?
A call center answers your customer calls for you and forwards you the necessary information. You need a call center if the task of answering the phone is interrupting your daily operations. you do not have a dedicated staff member for this job and you don’t want to hire one. Generally, call centers like ours offer industry-specific services. With our operators answering your calls, you can concentrate on more important tasks.
What kind of business can use your services?
We offer our services to a wide variety of businesses: locksmiths, plumbers, electricians, appliance repair shops, auto services, event planners, handymen and so on. To find out if we can handle your calls, contact us or see the full list of the businesses we manage. Even if you don’t see your field in our list, don’t worry! We have a huge experience in handling many types of small businesses and we always strive to evolve and branch out. Give us a call and we will start planning today!
Do your operators really know technical details of my field?
Yes, of course! At Rinvox, we assign you a dedicated team, trained to know ins and outs of your field. They will be familiar with the latest tendencies of the markets and the needs of your business. While planning our partnership, we will make sure to gather all relevant information and do thorough research, to ensure the best quality of service for your customers.
What happens after your operator answers the call?
When we answer your customer call, our operators gather all relevant information from your client: the problem, the location, the name and the contact information of the client and and we will forward it all to you, or send it directly to your field technician on your demand.
Do I have to change my phone number?
No, you don’t have to change your number. We will assign you a phone number that you can reroute all your calls to.
What if there's a technical difficulty or a power outage?
We are prepared to answer the calls in any situation: our office is equipped with internet backups of all top internet providers and 2 professional generators that can operate our office for hours with no electricity.
How much do you charge?
Two different flexible packages:
- Per call: $2 per valid call, we do not charge for spam calls.
- Per team: $8 per hour per person in a dedicated to team. You can have whole team working only on your company but sitting with us. We can establish group of agents to work only on your company. Minimum person per team should be 5 person.
Do I have to purchase or set up any equipment to forward my calls to your company?
No, you don’t have to purchase anything. Just kick back and relax, we will take care of it all!
Do I get any free trials for CRM?
Yes, absolutely! 30-day free trial is available for our CRM software DSPro CRM.