The smartest dispatcher never sleeps.
Roni handles calls, assigns the right technician to every job, books appointments, optimizes routes, and communicates with customers — 24 hours a day, 7 days a week. All inside your Rinvox CRM.
Eight powerful capabilities working together as one intelligent assistant.
Roni analyzes technician location, skills, availability, and job urgency to assign the right tech to the right job — automatically. No manual juggling.
Answers incoming service calls with natural conversation, understands customer needs, and captures all job details — name, address, service type, urgency.
Books appointments based on technician proximity, real-time traffic, workload balance, and customer preference. Optimized scheduling in seconds.
Identifies emergency calls instantly — burst pipes, gas leaks, no heat in winter — and escalates them to your on-call technician within seconds.
Sends automated appointment confirmations, tech-on-the-way alerts with real ETA, job completion summaries, and follow-up review requests.
Gets smarter over time by learning your business patterns, peak hours, common job types, and technician strengths. Roni improves every week.
Communicates with customers in English, Spanish, and more. Auto-detects language and switches seamlessly — expand your customer base without hiring bilingual staff.
Handles calls and dispatching 24/7/365 so you never miss a lead. Weekends, holidays, 3 AM emergencies — Roni is always on duty.
From call to assigned technician in seconds, not minutes. Roni eliminates the phone-tag loop.
Every call answered, every lead captured. Day, night, weekends, holidays — Roni never misses.
More calls answered + faster booking = more revenue. Roni turns missed opportunities into paying customers.
Full coverage around the clock without the cost of night shifts, weekend staff, or overtime pay.
See how Roni handles your business from sunrise to midnight — and beyond.
Customer calls about a burst pipe. Roni identifies it as urgent, captures the address, and immediately routes the call to your on-call plumber. Job created and assigned before anyone else wakes up.
Roni reviews today's schedule, checks traffic conditions, and re-optimizes technician routes. Mike gets rerouted to avoid a highway closure — saves 25 minutes on his first job.
Three new customers call within 10 minutes during your busiest period. Roni handles all three simultaneously — captures details, checks availability, and books all three jobs. Your team didn't even notice.
A job runs long. Roni detects the delay, automatically notifies the next customer about a 30-minute shift, and reassigns an afternoon job to a closer technician. Zero manual intervention.
Roni sends automated "your tech is on the way" texts with live ETA to three afternoon appointments. Customers know exactly when to expect the technician — no anxious waiting.
Roni compiles the day's stats: 18 jobs completed, 6 new bookings for tomorrow, 100% calls answered, $12,400 in revenue. Pushes a summary to your dashboard and mobile.
A homeowner's AC dies. They call at 9:30 PM expecting voicemail — instead, Roni picks up, books a morning appointment, and sends a confirmation text. Lead captured, customer delighted.
While you sleep, Roni analyzes today's data to improve tomorrow's scheduling. It learns that Tuesday mornings are peak for HVAC calls and pre-allocates an extra tech slot. Getting smarter every night.
Join the waitlist for early access and exclusive launch pricing. We'll notify you the moment Roni is ready for your business.
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