Built by dispatchers, for dispatchers.
Roni is being built to take routine work off your dispatchers: answering calls, capturing job details, suggesting the right tech and keeping customers updated. All inside Rinvox.
What Roni is being built to do. Details may change before launch.
Looks at who is free, where they are and how urgent the job is, then suggests the right tech. Your dispatcher makes the call.
Answers service calls in plain conversation and captures the name, address, job type and urgency.
Finds open slots on your techs' calendars and offers times that work for the customer.
Spots emergencies like burst pipes or no heat in winter and flags them to your on-call tech first.
Sends confirmations and tech-on-the-way updates by SMS, WhatsApp or Telegram.
Learns from your own job history in Rinvox, like which jobs take longer and which techs fit which work.
Uses the same board, calendar and customer records your team already works in. Nothing extra to log into.
Picks up calls after hours and on weekends, so leads wait on your board in the morning instead of in voicemail.
From call to assigned tech without the back-and-forth between office and field.
Calls that come in after hours or on a busy line still get picked up.
Every lead Roni takes lands on the board with the details your dispatcher needs.
After-hours coverage without adding night-shift staff.
An example of how Roni is meant to fit into a working day. Illustration only.
A customer calls about a burst pipe. Roni flags it as urgent, takes the address and alerts your on-call plumber. The job is on the board before the office opens.
Roni reviews today's schedule and points out gaps and conflicts, so your dispatcher fixes them before the first truck rolls.
Several customers call at once during your busiest hour. Roni picks up the overflow, captures each job and puts them on the board.
A job runs long. Roni flags the delay, suggests moving the next job to a closer tech and drafts an update for the customer.
Roni sends "your tech is on the way" messages, so customers know when to expect the technician.
Roni sums up the day: jobs completed, jobs booked for tomorrow and calls handled. The summary waits on your dashboard.
A homeowner's AC dies at night. Instead of voicemail, Roni picks up, takes the details and texts that the team will confirm a time in the morning.
Roni looks back at the day's jobs to get better at suggesting techs and times tomorrow.
Join the waitlist and we'll let you know when Roni is ready for your business.
No spam, ever. We'll only email you about Roni launch updates.