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Calls Management Software

Introducing DSPro Voice – the powerful analytics tool that takes performance monitoring for your dispatchers to the next level.

Benefits of Using Voice Management Software

Efficient call management software in action

Key Features:

  • Streamline workflow and take control of analytics;
  • Easily manage extensions and assign dispatchers with ease;
  • Single out each caller and dispatcher to gain insight into their performance individually;
  • Optimize poor performance go unnoticed.

View And Evaluate The Performance Of Own In-House Dispatchers:

We do not just serve clients, we build strategic partnerships! Calls management software allows our partners to get accurate insights into the effectiveness of dispatchers in-house.

The calls management software DSPro Voice is an opportunity to get accurate insights into the effectiveness of dispatchers in-house, and to use the data to make informed decisions. With DSPro Voice’s sophisticated analytics engine, our partners can single out each caller and dispatcher to gain insight into their performance individually.

Monitor Calls
Take control of an ongoing conversation with ease, monitor your dispatchers and see how they’re handling customers in real time. Get valuable insights into each conversation, such as wait times, customer satisfaction ratings, and more.
Interact With Calls
Direct the call for quality control purposes and use insights from past conversations to inform future interactions. DSPro Voice is the perfect tool for managing customer support conversations in real time.

Call Logs Management

DSPro Voice can do more than just monitor and track calls – it can also help to manage call queues. Easily arrange the queues to match workload and specify each queue’s details with precision.

Take control of analytics! With this powerful tool, you can ensure that your dispatchers are performing at their best and get valuable insights into customer conversations faster than ever before. Try out DSPro Voice now and discover the power of real-time analytics!

Call center support for garage door dispatchers by Rinvox
Call Queuing
DSPro Voice provides an easy-to-use map for queuing assignments — no more manual tracking required! With DSPro software, all conversations are managed according to best practices and maximize efficiency in the process. It is the best experience for intelligent analytics!
Prioritize Calls Effectively
Control queues with ease – effortlessly adjust wait times, prioritize calls based on urgency levels, or even suspend queues when necessary. Keep track of all incoming calls at a glance and assign them quickly!

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