Garage Door Service Providers Answering Service
Challenges in Garage Door Services
A door is the first contact of exiting or entering a home in numerous cases, a broken garage door is easily one of the most annoying things that can happen. The garage door is the biggest moving piece of a home and if it’s not operating properly, it could put the safety of those living in the house in danger. Of course, you know all of this well: as a person in a garage door service industry, you’re who those people in need first appeal to when there’s an emergency. Or, in those rare cases when people actually remember that they need to call garage door maintenance regularly, even when there’s no problem (aren’t those people such a delight to deal with?).
So, whether or not it’s an emergency, you need to respond quickly. If the customer likes the speed and quality of your service, they’re guaranteed to come back for more (after all, that door is going to start squeaking or get stuck at some point again, right?).
You need our call center services if:
- You want your calls answered in efficient, professional and effective manner
- You’re often busy on the job site and don’t have the time to answer the calls
- You want your calls answered 24/7, even on holidays
Here's what we do:
At RINVOX, we understand that every business is different and has its specific needs. RINVOX dispatchers always know the best way to approach your cases and provide your customers with polite, efficient and informative service. We know that every business has a different method of approaching the cases. With us, you call the shots! Tell us what information you need from your client and what our operator should do after receiving it. We provide a dedicated team for you, to guarantee you peace of mind!
With Rinvox, you will:
- Can have your own office and team, that can be trained to work the way you need to, providing customers the answer, prices, questions you require.
- Pay on per call basis, only if you get a valid call (We don’t charge for spam calls!).
Have top of the field technology
What makes us unique? We pay close attention to the latest trends in the call center services industry and constantly develop and improve new software’s to service our clients better! Our software allows you to assign specific technician to specific job, determine their work hours, give one priority over the other and much more!
The software comes with a mobile app. After you give us the information, our algorithm assigns the right tasks to the specialist in your company who’s best equipped to handle the matter. Of course, you can handle your calls the old fashioned way, without using our app and software. Our dispatchers are more than capable of organizing the process. But we’d encourage you to take advantage of the offer! The best part of the software: it’s free! We do not charge you any additional fees for using it!
Gain a deeper understanding of your clientele and their needs
With Rinvox team of professionals, you will always be up to date with garage door servicing standards and know exactly what your customers are looking for. Whether your customer’s garage door is stuck midway, unresponsive to the remote control, making annoying sounds or not moving at all, our dispatchers will always know how to conduct the conversation so that you leave no client unsatisfied. We will send you regular reports of all your calls. Based on our reports, you will know when you need to invest in more equipment or hire more employees, to grow your business faster.