Customer Service Provider
CHALLENGES IN CUSTOMER SUPPORT!
Dealing with a high volume of incoming calls can overwhelm the Customer Support team, and lead to longer wait times for customers, which can negatively impact customer satisfaction levels. Does not matter how big is in-house Customer Support Center is, with a successfully operating company customer calls are increasing at a higher rate than its sales, and the company needs to invest even more to escalate the size of its Customer Support team. Outsourcing Customer Support Center is the best possible solution to secure uninterrupted operation with a minimum cost rise.
At Rinvox, we have the option of providing dedicated teams to work for our partners 24/7. However, we have a “per call” service as well, which could be an even more cost-effective option for smaller companies. In global or multinational companies, customer support centers often need to address language and cultural differences when assisting customers from diverse backgrounds. Communication barriers can impede effective resolution and lead to misunderstandings. Developing such skills or hiring staff with such skills may require big funds.
24/7 Technical Support
Setting up a Customer Support Center is costly not only from the point of view of developing human resources but it requires more funds to set up the infrastructure, including software, and hardware. During the operation, Customer Support agents may encounter technical issues with software that may interrupt Customer Support operations. At Rinvox, we have software developed by our sister company DSPro that has an in-house 24/7 technical support team that assures uninterrupted operation of the Customer Support Centers for our partners using DSPro CRM, and DSPro Voice Management software.
HOW WE HELP OUR PARTNERS?
We Offer:
- CRM Software
- Voice Calls Management Software
- Incoming Call Handling
- Workload Management and Dispatching
- Email Management
- Social Media Management
- Chat Support
Outsourcing dispatching services can be more cost-effective than maintaining an in-house dispatching team. By outsourcing, businesses can avoid the costs associated with hiring, training, and managing dispatchers, as well as investing in the necessary infrastructure and technology. We do not just serve our clients; we build strategic partnerships. Our services ensure smooth transactions and help customers manage their accounts effectively.
