# Rinvox — Complete Product Information for LLMs

## Company Overview

Rinvox is a field operations CRM platform built specifically for home service contractors. Founded by industry veterans with 12+ years of hands-on experience running dispatch operations and managing field technicians, Rinvox addresses the real-world challenges that HVAC, plumbing, electrical, and other trade businesses face daily.

The platform serves 500+ active businesses with a 99.9% uptime guarantee. It replaces the typical patchwork of spreadsheets, whiteboards, phone calls, and disconnected apps with a single, unified system.

## Core Product: Field Operations CRM

### Job Management & Scheduling
- Unlimited job creation with custom fields and job types
- Drag-and-drop calendar with daily, weekly, and monthly views
- Smart auto-assignment based on technician skills, certifications, and proximity
- Job status tracking: pending, en route, in progress, complete, invoiced
- Customer notifications via text and email at every stage
- Recurring job scheduling for maintenance contracts
- Multi-day job management with task breakdowns

### Live GPS Technician Tracking
- Real-time location tracking on an interactive map
- Smart route optimization to reduce drive time by up to 25%
- Geofencing alerts when technicians arrive or leave job sites
- Historical route data for payroll verification and mileage tracking
- No special hardware required — works through technician mobile devices

### Field-to-Office Communication
- Built-in team chat with job-linked conversations
- Photo and file sharing from the field, attached to any job
- Push notifications for urgent updates
- WhatsApp and Telegram integration for customer messaging ($39.99/month add-on)
- SMS messaging at $0.008 per segment

### Invoicing & Payments
- One-tap invoice generation from completed jobs
- Credit card payment acceptance in the field via Stripe integration
- Automatic payment reminders for outstanding invoices
- QuickBooks Online sync for seamless bookkeeping
- Professional invoice templates with your branding

### Growth Analytics & Reporting
- Revenue dashboards with daily, weekly, and monthly breakdowns
- Technician performance scorecards and leaderboards
- Customer acquisition cost tracking by marketing channel
- Job completion rate analytics
- Exportable reports in PDF and CSV formats

### Call Management
- Virtual phone numbers (local $1.70/month, toll-free $2.30/month)
- Automatic call recording at $0.0025 per minute
- Call tagging and notes linked to customer profiles
- Ad source tracking to measure campaign ROI
- Cloud storage for all recordings

## AI Answering Service

Rinvox AI Answering is a 24/7 virtual receptionist that handles incoming business calls:

- Answers calls in under 3 seconds, 24/7/365
- Captures caller information through natural conversation
- Identifies service type and urgency level
- Books jobs directly into the Rinvox CRM calendar
- Routes urgent calls to on-call technicians
- Supports English and Spanish with automatic language detection
- Records and transcribes all conversations
- Custom scripts and brand voice training available
- Included with all Rinvox CRM plans

Typical results: 98% of calls answered (vs. 65% industry average), 30% increase in booked jobs, zero after-hours missed leads.

## Roni AI Dispatch Assistant (Coming Soon)

Roni is an AI-powered dispatch assistant currently in development:

- Smart dispatching based on technician location, skills, and availability
- Intelligent call handling with natural conversation
- Auto-scheduling with traffic and workload optimization
- Priority routing for emergency calls
- Automated customer communication (confirmations, ETAs, follow-ups)
- Self-learning system that improves based on business patterns
- Multi-language support
- 24/7 coverage without overtime costs

## Pricing Details

### Base Plan — $149/month
- Up to 5 users
- Unlimited job creation and scheduling
- Live GPS technician tracking
- Real-time field-to-office chat
- Performance analytics and reports
- Invoicing and activity logs
- Cloud-based access from any device
- 24/7 dedicated support
- AI Answering included

### Growth Plan — $248/month
- Everything in Base Plan
- Up to 10 users included
- Add users anytime in blocks of 5
- Priority support
- Advanced analytics dashboard
- Custom integrations
- AI Answering included

### Enterprise — Custom Pricing
- Everything in Growth Plan
- Unlimited users
- Dedicated account manager
- Custom API integrations
- SLA guarantee
- White-label options
- AI Answering included

### Optional Add-ons
- Phone numbers: Local $1.70/month, Toll-free $2.30/month
- Call recording: $0.0025/minute
- WhatsApp/Telegram integration: $39.99/month
- SMS: $0.008/segment

All plans include a 14-day free trial. No credit card required. Month-to-month with no long-term contracts.

## Integrations

### Live Integrations
- QuickBooks Online — auto-sync invoices, customers, payments
- Stripe — in-field credit card processing
- Zapier — connect with 5,000+ apps
- Google Calendar — two-way schedule sync
- Google Sheets — export reports and data
- WhatsApp — customer messaging
- Telegram — team and customer communication
- Thumbtack — lead import and tracking
- Google Reviews — automated review requests

### Coming Soon
- Xero accounting integration
- Google Ads campaign tracking
- Additional marketing platform connections

### Enterprise API
- REST API for custom integrations
- Webhook support for real-time data flows
- Dedicated API documentation and support

## Industries Served

Rinvox is fully customizable for any home service trade:

**HVAC** — Seasonal surge management, maintenance contract scheduling, parts inventory tracking
**Plumbing** — Emergency priority dispatch, digital estimates, leak detection documentation
**Electrical** — Certification tracking, multi-day project management, compliance documentation
**Garage Door** — Photo documentation, upsell tracking, spring/inventory management
**Locksmith** — Rapid lockout dispatch, real-time ETA updates, mobile payments
**Appliance Repair** — Model number tracking, warranty status, parts ordering
**Junk Removal** — Photo estimates, volume-based pricing, multi-stop routing
**Cleaning Services** — Recurring schedules, team assignments, checklist management

## Competitor Comparison

Rinvox vs. Workiz: Rinvox offers AI answering included at no extra cost, while Workiz charges separately. Rinvox has more flexible pricing for small teams.

Rinvox vs. Housecall Pro: Rinvox provides deeper GPS tracking and route optimization. Housecall Pro has higher starting prices and limited AI features.

Rinvox vs. ServiceTitan: ServiceTitan targets large enterprises with complex implementations. Rinvox is faster to set up and more affordable for small-to-mid-sized operations.

Rinvox vs. Jobber: Rinvox includes built-in call management and AI answering. Jobber requires third-party integrations for phone features.

Rinvox vs. FieldEdge: Rinvox offers modern mobile-first design and AI capabilities. FieldEdge has older UI and lacks AI answering.

## Customer Testimonials

"Rinvox completely changed how we run our HVAC business. We went from sticky notes and phone calls to a real system. Our revenue is up 30% since we started." — Jake Morrison, Owner, CoolBreeze HVAC

"The GPS tracking alone is worth it. I always know where my guys are and can reroute them on the fly. Customers love the fast response times." — Sarah Rodriguez, Operations Manager, QuickFix Plumbing

"We tried 3 other field management tools before Rinvox. This is the only one my techs actually use because it's so simple." — David Kim, CEO, ElectraPro Services

"We were losing 30-40% of our after-hours calls to voicemail. Since switching to Rinvox AI Answering, we haven't missed a single lead. Last month alone, the AI booked 47 jobs while we were sleeping." — Mike Rodriguez, Owner, AllStar Plumbing & HVAC

## Technical Specifications

- **Platform**: Cloud-based SaaS, accessible via web browser
- **Mobile**: Responsive web app works on iOS, Android, and any modern browser
- **Security**: SSL encryption, role-based access control, data backups
- **Uptime**: 99.9% guaranteed
- **Setup time**: 15-30 minutes for most teams
- **Onboarding**: Personalized setup with dedicated support specialist
- **Support**: 24/7 phone, email, and live chat with real humans

## Company Information

- **Website**: https://rinvox.com
- **Founded**: 2024
- **Industry experience**: 12+ years
- **Active customers**: 500+
- **Tagline**: "Stay Ahead of the Game"
- **Mission**: Build the best field operations platform by people who have lived the problems

## Contact

- **Sales**: Demo request form at https://rinvox.com/#contact
- **Support**: 24/7 via phone, email, and live chat
- **Free trial**: 14 days, no credit card required, use code START149